TeleCare Archives - 01 Signia Library - Signia Scientific Library

2019-03-26 White Paper

Achieving Excellence In Customer Service with TeleCare

One of the main concerns of Hearing Care Professionals (HCPs) who are fitting and dispensing hearing aids is knowing how to achieve excellence in patient service. A study involving 88 HCPs and more than 5600 first time users revealed the benefit of Signia TeleCare in creating higher hearing aid adoption rates with patients. The use of TeleCare was also found to result in high user satisfaction ratings in all the most relevant hearing situations for the individuals. The findings showed that a careful and consistent implementation as part of the HCP’s patient care workflow was key to leverage the remote care potentials provided by Signia TeleCare.

2017-12-10 video

TeleCare 3.0 Video

Since the introduction of TeleCare, anonymous analytics data shows that there have been more than 150,000 patient-professional interactions around the world, including 5,000 remote tuning interactions. With this large amount of data available, valuable insights can be deduced to help hearing care professionals improve their service and business success. Learn what Signia TeleCare can do for your practice and what's new with version 3.0.

2017-10-03 Feature in Brief

TeleCare 3.0

2017-10-03 How to use

How to Perform Remote Fine Tuning via TeleCare 3.0

When working with Signia Nx Bluetooth hearing aids such as Pure Nx, TeleCare 3.0 turns the patient’s Apple or Android smartphone into a programming interface, and enables full remote programming functionality via Connexx. Here is how to do it.

2017-05-30 White Paper

Telecare 2.0 - New tools to enhance patient care and fitting outcomes

The second generation of TeleCare builds up on the success of TeleCare 1.0 to improve the link between the HCP and the user.

2017-05-05 White Paper

Pure 13 BT, motion detection and myControl App - The next step in connectivity

Taking advantage of the powerful computers we carry around in our purses and pockets – our smartphones – hearing instruments have just reached a new level of precision. By adding information from the motion sensors in our smartphones through Bluetooth (BT), Signia Pure 13 BT can detect the wearer’s listening situation in a much more sophisticated way.

2017-05-05 White Paper

The Connected Ear

“Connectivity” is a word that is used a lot in today’s society, and for good reason. Whether we are connecting with friends and acquaintances on Facebook, using our smartphones to connect to media and news websites, or checking the weather, the theme of connectivity plays a big part in most people’s lives.

2017-05-05 Feature in Brief

TeleCare 2.0

Signia TeleCare is the world’s first telehealth tool that instantly connects hearing aid wearers with their hearing care professionals (HCP). By bringing patients and professionals closer than ever before during the critical home trial period and beyond, TeleCare helps patients stay satisfied with their new hearing aids even after they leave the office, and helps HCPs save time and differentiate their practice.

2016-11-29 Publication

Telehealth Apps and Hearing Aid Trial Periods: New Technology to Revolutionize Patient Care

The Hearing Review, November 29, 2016

2016-10-26 White Paper

Signia TeleCare – the Future of Hearing Care Starts Now

What would you say if smartphones can even help you provide hearing care? What if there is a smartphone application which could ensure a continuous and secure communication channel between the hearing care professional (HCP) and the patient? What if during the critical hearing aid trial period, there is an app which provides continuous support to help the patient’s adjustment to the new devices? What if the HCP can easily send new settings remotely to the patient’s hearing aids as needed without the patient coming into the office? There is no need to wait any longer: Signia TeleCare has just arrived.

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